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Frequently Asked Questions
What is the Affordable Connectivity Program?
Congress recently created the Affordable Connectivity Program, a long-term, $14 billion programs, which will replace the Emergency Broadband Benefit Program. This investment in broadband affordability will help ensure we can afford the internet connections we need for work, school, health care, and more for a long time.
How long will it take to receive approval?
Normally, it takes about 20-30 minutes for an application to be approved. However, some applications will have to wait 3-4 days or longer for approval. The reason is that your proof documentation needs to be reconfirmed. You can always check the status of your application by logging into your account. Once you receive approval, you will also receive an email confirmation along with a tracking number for your order.
Is this a limited-time offer?
The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.
What about the customers who enrolled in Emergency Broadband Benefit Program?
After the transition period, your benefits will automatically be transferred to the new Affordable Connectivity Program (ACP).
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