Privacy Policy — Clear Wireless

Privacy Policy

Last updated: April 7, 2023

This Privacy Policy (“Privacy Policy”) describes the types of information Clear Mobile, LLC (the “Company,” “we,” “us,” or “our”) collects from or about you. It also explains how Clear Mobile may use and disclose such information, as well as your ability to control certain uses and disclosures.This Privacy Policy applies to our telecommunications and internet products and services, our devices, our Clear Mobile-branded apps, and our website, including your online account (collectively, “Services”). Please take a moment to review the terms of our Privacy Policy, as they apply to you when you use the Services. Clear Mobile may change its Privacy Policy from time to time, so check this page regularly for updates.

Table of Contents

  1. Personal Information We Collect About You
  2. Sources of Personal Information We Collect
  3. Our Use of Your Personal Information
  4. How We Share, Sell, or Allow Access to Your Personal Information
  5. How You Might Share Your Personal Information with Third Parties
  6. Your Advertising Choices
  7. CPNI Disclosure
  8. Your Access, Deletion, and Consent Options
  9. California Consumer Privacy Rights
  10. How We Protect Your Personal Information
  11. Children’s Information
  12. Privacy Policy Changes
  13. How to Contact Us

1. Information We Collect

1.1. Personal Information We Collect About You: Depending on how you interact with us or our Services, we may collect Personal Information from or about you. “Personal Information” is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.Personal Information does not include information that is not used to identify you, such as aggregate, de-identified, or anonymous information.

1.2. Information We Automatically Collect:

1.3. Usage Data: We may collect data about how you use Clear Wireless, including your interactions with the platform and the features you access. Information we may automatically collect about you includes:

  • Identity Information, such as your name, title, date of birth, gender, and preferred language.
  • Government-Issued Identification Information, such as your Social Security number or government-issued identification information.
  • Lifeline Eligibility Information, such as documentation of participation in an eligible government low-income or financial assistance program or documentation demonstrating proof of income, which will only be used to determine Lifeline eligibility.
  • Contact Information, such as your mailing address, billing address, email addresses, and telephone numbers.
  • Payment Information, such as credit and debit card information or other financial payment information, depending on the form of payment you choose.
  • Billing Information, such as purchase and order history, billing information related to Call Detail Records, and IDs associated with billing and payments.
  • Account Profile Information, such as your username or similar identifier and your account password.
  • Correspondence Information, including information you may provide to us when you communicate with us through our website, via email, over the phone, or through postal mail, such as questions, concerns, and issues and your intended or actual use of our Services, as well as records of your communications with us.
  • Marketing and Communications Information, such as your preferences in receiving marketing, promotions, and sales offers from us and our marketing partners.
  • Information on Device, including any content stored on your Device when you relinquish, exchange, return, or recycle your Device or provide it to us or our vendors for maintenance. We do not access, use, disclose, share, sell, or retain this information, but you should remove or otherwise safeguard any Personal Information on your Device before giving your Device to us or our vendors.

1.4. Cookies and Similar Technologies: Clear Wireless may use cookies and similar tracking technologies to enhance your experience and gather information about your usage patterns.

2. How We Use Your Information

2.1. We use the information collected to provide, maintain, and improve Clear Wireless’s services and user experience.

2.2. Your personal information may be used to communicate with you regarding important updates, announcements, or other relevant information.

2.3. We may use aggregated and anonymized data for analytical and statistical purposes.

3. Data Sharing and Disclosure

3.1. Clear Wireless will not sell, rent, or lease your personal information to third parties.

3.2. We may share your information with trusted service providers who assist us in operating and maintaining Clear Wireless, but they will be bound by confidentiality obligations.

3.3. We may disclose your information if required by law or when we believe such action is necessary to protect our rights or comply with legal proceedings.

4. Data Security

4.1. Clear Wireless implements industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

4.2. While we take reasonable precautions, no method of data transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

5.1. Clear Wireless may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before using them.

6. Children’s Privacy

6.1. Clear Wireless is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to delete it.

7. Changes to this Privacy Policy

7.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

8. Contact Us

8.1. If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at [your contact email].